This course meets for 8 consecutive Wednesday evenings starting January 5, 2011 and ending February 23, 2011. 

Enter UMHS at the main door and look for signage to the assigned room.

CP 350  Certified Manager of Quality/Organizational Excellence (CMQ/OE) Refresher/Preparation

Instructor: John Eliopolo, CMQ/OE, CQA, USAF Level 2 (SSBB equivalent)

The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings.

A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.

This course is presented in a way that reinforces current knowledge, re-introduces applications that may not be used every day, explains the rationale for use and highlights sample questions, both multiple-choice and constructed responses.  This course is a refresher and, due to time limitations, may not cover all the components of the Body of Knowledge thus additional reading is typically required to be fully prepared for the exam.

• Substitutions after Registration are permitted.  Inform Education Registrar to ensure accurate attendance records.
• Refunds provided if course is not held.
• Email from Eventbrite.com addressed to you will be used for important course information.  Please open immediately and take appropriate action.
• Textbooks and handouts are included in the course fee.  Some courses use instructor supplied material. The fee includes all materials required for the course.

• Payment for the course is due by the first class session unless prior arrangements are made with the Registrar.
•  Make check payable to: ASQ Philadelphia Section 505 and mail to:

ASQ Philadelphia Education Registrar

149 Kirkland Ave

West Chester PA 19380-3982

·        Questions?  Contact the Education Registrar, Ms Kay Croll at:

Email: captkmcc@verizon.net

Phone: 610-696-7589

FAX 610-436-6150

Certification Note:

If you intend to take the certification exam, be aware that registration and fees for this exam are not included in the course registration.  For more information, go to www.asq.org and click on Certification.